Customer Support
How to Get Customer Support Right Now
First, let me ask a couple of questions:
Using plugins? Are they activated? Have you set the options in your WordPress Control Panel under options or Manage? (Not all plugins have this requirement.)
Have you checked the Presentation, RYO Options area? There may be options you can set there to help you do what you want.
Having trouble logging in? Your user id and password are case sensitive. Make sure there aren’t any extra spaces at the beginning or end of either user id or password.
There are two ways to get support for any problem you are having:
1. Find the answer. 95% of all support questions are already answered at the support website: cdsupport.ryowebsite.com
Look through the topics or use the search tool to locate the information you need.
2. Click here to open a new Support Desk Ticket. Most Support Desk Tickets are resolved within 24 hours.
Actually, most Support Desk Tickets are resolved by sending you back to the support website, so it’s still best to start there. Because you can probably find your answer right now.
Tried Everything? If you’ve tried the support website and not found the answer, and opening a support desk ticket didn’t resolve the problem, you can call 1-800-816-7710 or 602-438-2345. Be prepared to leave a message including your name, callback number, email address, and your problem.
